gus.georgetown.orgGeorgetown Utility Systems

Chamber of Commerce Visit Georgetown GISD City of Georgetown Pay My Bill Utility Bills Traffic Citation EMS Billing Alarm Permit (residential) Alarm Permit (commercial) Burn Permit Departments GIS/Maps Report an Issue Font Size: S M L XL City Menu ≡ ╳ Quick Links Dept Directory Maps Report a Street Light Outage Report an Issue Pay Your Bill Utility Bill Traffic Citation Residents Public Safety Animal Services Police Reports Police Department Fire Department Crime Prevention & Safety Tips Paying Your Traffic Tickets Residential Alarm Permits Utilities & Household Pay Your Bill Utility Rates Solid Waste / Recycling Trash Schedule Living Downtown Conservation Services Transportation Airport Parking in Downtown Transportation Planning / Streets Road Bonds GoGEO Transit Sidewalks Bike Share Library & School Library Home WOW!mobile Schedule GISD Southwestern University Online Services Connect Your Service Manage Utility Account Pay Utility Bill Pay Traffic Ticket Apply for Building Permit Report a Problem Business Permits / Licenses Commercial Alarm Permits Commercial Building Permits Contractor Licensing Residential Building Permits Sign Permits Special Event Permit Temporary Permit Economic Development Economic Development Home Maps & Facts Why Georgetown Available Sites and Buildings Business Retention Program Downtown Development Main Street Program Planning / Inspections Development Process Historic Downtown Regulations Schedule an Inspection Development & Zoning Applications Certificate of Occupancy Development Codes Code of Ordinances Unified Development Code Construction Specifications Code Enforcement Online Services Apply for Permits Special Event Application Accounts Receivable Payment Culture & Recreation Shopping, Dining, & the Arts Art, Music, Theatre Arts & Culture Calendar Cultural District Event Venues Restaurants Shopping Public Library Sports, Fitness, & Outdoors Parks & Recreation Listing of All City Parks Pool Information Georgetown Recreation Center Adult Athletics Georgetown Tennis Center Youth Activities Camps Teen Space Youth Athletics Events & Attractions Arts & Culture Calendar Red Poppy Festival Christmas in Georgetown Special Events & Festivals Venue Rentals Visiting Georgetown Convention & Visitors Bureau Where to Stay Getting to Georgetown Government City Council & Governance Meet the City Council Agendas & Minutes Election Information Boards & Commissions City Secretary City Manager Code of Ordinances Historical Records Finance & Administration Debt Transparency Financial Transparency Financial Reports Finance Department Purchasing Department Media / Press Channel 10 / GTV Watch Council Meetings Online Communications Department City Reporter Archive Get Involved Job Opportunities Volunteer Parks and Facilities Projects Legal Open Records / Public Information Municipal Court Teen Court Deferred Disposition Community Service Traffic Tickets Find out what the City is doing to respond to the Coronavirus (COVID-19) and what you can do. Site Menu ≡ Water What’s my schedule? Rebates and programs Programming an irrigation controller Where does Georgetown get its water? Is Georgetown running out of water? Reports, forms, plans Electric Safety, Reliability and Finances Energy Sources Electric Transmission and Distribution Rates Streets & Transportation Conservation Programs Garbage & Recycling Utility Maps Rates Contact Us Rates FAQ – Billing and Service Commercial Service Applications Sign Permits New Residential Construction Customer Services The Customer Care Center, located in the Municipal Complex at 300 Industrial Avenue, handles connects, disconnects and payments for water, electricity, garbage, wastewater, and stormwater drainage. Our walk-up lobby hours are 8 a.m. – 5 p.m., Monday through Friday. Call center hours extend until 6 p.m. on weekdays. Pay & Access Your Utility Account Apply for financial assistance: Anyone who has lost their income since the start of 2020 may qualify Apply For A Permit Connect/Disconnect Your Utilities Residential – Connects or Transfers Commercial Connects Disconnect Your Utilities Report an Outage Street Light Electric/Water Service Offerings Manage Your Consumption Aqua Alerts – automatic alerts for water usage GUARD – Georgetown Utility Analysis and Reporting Doorway is a customer portal which allows customers to track water and energy usage on a daily basis. This is a great tool to gain an understanding of what amount water and energy customers consume, and can be useful to help with conservation and reducing cost of utility bills. Click on this link to view our helpful GUARD introduction video that will provide instructions for registering and utilizing this great tool. Click here to register. Irrigation Evaluation – measure your irrigation system’s water usage per cycle to make sure it is running correctly and efficiently Manage Your Billing Secure eStatement – sign up for electronic bill statements Draft Authorization – sign up for automatic draft of your utility payment or update your draft info Community Programs! Good Neighbor Fund – a program to assist eligible customers who are having difficulty paying their utility bill Permitting Forms For a complete list of projects that require a permit, please visit Permit and Inspections Please apply online at www.mygovernmentonline.org for all permits : Tips for applying online: JPEG and ZIP files cannot be read and are not accepted. Please use Firefox, Mozilla or Google Chrome when applying online. All files must be merged together in pdf format as stated on application Please have all merge files facing the correct way and labeled as indicated on the application. For questions or to request an application, please email permits@georgetown.org Contact Us (512) 930-3640 Location: 300-1 Industrial Ave., Georgetown, Texas 78626 Lobby Hours: Monday - Friday 8 a.m. - 5 p.m. Call Center Hours: Monday - Friday 8 a.m. - 5 p.m. Email: customercare@georgetown.org View More City Content On: Additional Information Service Line Protection Information Utility Customer Assistance Programs What are my collection days? FAQ - Billing and Service FAQ - Permitting Water Quality Report FAQ - Budget Billing FAQ - Berry Creek Interceptor Meet the Staff! Cynthia Leticia Chris Aretha Susan Israel Patricia James Sandra Jack Danielle Gracie See more staff photos ! Water Electric Streets & Transportation Conservation Programs Garbage & Recycling Utility Maps Rates Contact Us What Is Your Collection Day? This form needs Javascript to display, which your browser doesn't support. 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